Vacant job

About the Position

As a Claims Adjuster, you will work with handling incoming calls from Länsförsäkringar Skåne's policyholders. Based in Malmö, Gängtappen, you will be part of an open and helpful department with about 20 employees. Together, you will assist Länsförsäkringar's customers and manage various cases regarding property damage and travel damage.

In your role as a Claims Adjuster, your main tasks will include:

• Contacting individuals, primarily via phone and sometimes via the chat function.
• Managing and administering incoming cases.
• Making decisions regarding incoming cases related to both property damage and travel damage.

In the role of Claims Adjuster, you will have the opportunity to work part-time approximately two days a week during the semesters and full-time during the summer and Christmas holidays. Working hours are between 08:00 and 16:30, Monday to Friday. The position as a Claims Adjuster is a consulting assignment via Adecco. It includes one to two weeks of internal training.

About You

As a Claims Adjuster, you work with the phone as your primary tool, and it is important that you feel comfortable with this type of communication and customer contact. Therefore, you preferably have previous experience from similar customer service or support over the phone.

You are currently studying at a college or university and are available to work full-time during the summer and Christmas holidays as well as part-time approximately two days a week during the semesters.

We are looking for someone who gets energy from providing service and meets customers with high engagement and a solution-focused approach. As a person, you thrive in a fast-paced environment and take on new challenges with a positive attitude. For you, it is a given to consider the customer's needs and go the extra mile to meet them constructively.

At Länsförsäkringar Skåne, good collaboration is valued, and we see you as a team player who actively contributes to a pleasant atmosphere and cohesion. You are driven by the desire to learn more and actively seek feedback from your surroundings to develop in the role.

Important for the Position:

• Previous experience in customer service, for example, in retail or restaurants
• You are studying or have another main occupation of at least 50%, preferably with 3 semesters left of studies
• Fluent in both Swedish and English

About Länsförsäkringar

We who work at Länsförsäkringar Skåne live where you live, drive the same way to work, and have the same weather as you. We assert that those who are close to you find it easier to engage, understand, and help than those who are far away. Perhaps that is why Länsförsäkringar has Sweden's most satisfied customers in several different categories, according to surveys. In the customer-owned Länsförsäkringar Skåne, there are no other stakeholders than the customers. The company's task is not to make as much money as possible. Our long-term goal is for the business to break even – with low premiums and a high level of service. And if we have a larger surplus, it will be returned in the form of money back or reduced premiums.

Contact Information

In this recruitment, Länsförsäkringar Skåne collaborates with Adecco. If you have questions about the position or the recruitment process, you are warmly welcome to contact the responsible recruiter: Josephine Hjalmarsson via [email protected] (mailto:[email protected])

If you have questions regarding registration, please contact support at [email protected] (mailto:[email protected])

Welcome with your application!